Motorola Solutions has ended flat rate repair service in the US and Canada for XTS portable and XTL mobile series radios due to component shortages. Portable radios affected are XTS 5000, XTS 4000, XTS 2500, and XTS 1500 portable radios.

Mobile radios include the XTL 5000, XTL 2500, and XTL 1500. The XTS 3000 and Astro Spectra flat rate support was cancelled back in 2012.

Customers with existing service maintenance agreements will continue to receive repair support until the contract ends. Magnum Electronics will continue to provide T&M technical support and perform repairs if possible. We will also continue to carry Motorola batteries and accessories for all models. As original items are cancelled we will offer high quality aftermarket substitutions.

The new E300 LTE router is purpose-built hardware bundled with NetCloud
Enterprise Branch Essentials (or Advanced Feature version) designed for quick deployments for temporary locations, branches, stores, restaurants, and construction sites. It is 5G Ready and compatible with Cradlepoint’s W-Series wideband adapters.

The E300 offers full-featured routing, security, and Wi-Fi for primary and failover connectivity in a compact housing. The hardware is compatible with Verizon, AT&T, T-Mobile and other major carriers. Cradlepoint packages are an all-in-one wireless networking service service solution including technical support, hardware, and software services. Subscription terms can be purchased for one, three, or five years.

Gigabit-Class CAT18B 1200 Mbps Modem for High Bandwidth

The E300 with the 1200 Mbps modem option will support a branch location with heavy traffic. The BF05-0300C18B-GN includes the E300 router, embedded 4G LTE 1200 Mbps modem, NetCloud Essentials, software, and warranty support for 5 years. It has a built-in 802.11ax Wi-Fi 6 Access Point, supports Multiple SSIDs, and has a 4-port Gigabit L2/L3 Switch. The E300 also supports a second MC400 modem slot that can be added in the future. Cradlepoint phone support is 24 hours on weekdays with emergency responses on weekends.

If you don’t need Gigabit-Class connectivity, the E300 can be ordered with a 150 Mbps Cat 4 modem (BF05-0300C4D-NN) at a significant savings,

Download Cradlepoint E300 Data Sheet .pdf

Magnum Electronics is a Premier Cradlepoint Partner with advanced technical and sales certifications. If you need help with your branch, fleet, or IoT connectivity contact our Dover, Delaware office at 302 734-9250 M-F 8-5pm or use the form below.

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CTech Manufacturing recently added more options to their suite of of lightweight aluminum tactical storage cabinets for public-safety vehicles. The new Trooper series models are specifically designed for mid-size Ford Interceptors and have one or two drawers. CTech’s popular CopBox and ChiefBox (red powdercoat) models are available with several different sizes.

The M40-301 Metro CopBox is a “one-size-fits-all” and available for immediate shipment. The locking flip lid opens to a secure wide open space for flexible storage needs. The cabinet is 12 inches high and does not block the view out of the rear of the vehicle.

The cabinets can be removed and transferred to the next model vehicle making them a good investment. And…recent manufacturing improvements and strong sales have resulted in big price reductions. Click on the chart below to zoom.

As a CTech authorized dealer we can also provide carts, fixed cabinets, and tool drawers too. Contact our Dover, Delaware office to discuss the best storage solution for you. Our phone number is 302-734-9250 (M-F 8-5pm EST) or use the form below.

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In response to the coronavirus (COVID-19) pandemic, Motorola Solutions is providing recommended cleaning and disinfecting guidelines for 2-way radios, body-worn cameras, and accessories based on current and best understanding of radio hygiene.

Per global health authorities, removing germs, dirt and impurities from surfaces lowers the risk of spreading infection. Using chemical disinfectants may kill germs that remain on surfaces after cleaning, which further lowers the risk of spreading infection.

General Cleaning Recommendations

• Apply 0.5% detergent-water solution with a cloth, then use a stiff, non-metallic, short-bristled brush to work all loose dirt away from the device. Use a soft, absorbent, lintless cloth or tissue to remove the solution and dry the device.
• Make sure that no solution remains entrapped near any connectors, cracks or crevices.

Disinfecting Guidelines

• Devices may be disinfected by wiping them down with over-the-counter isopropyl alcohol (rubbing alcohol) with at least 70% alcohol concentration.
• When cleaning with isopropyl alcohol, the alcohol should never be applied directly to the device. It should be applied to a cloth, which is then used to wipe down the device.
• The effects of certain chemicals and their vapors can have detrimental effects on plastics and the metal platings.

Do not use bleach, solvents or cleaning sprays to cleanse or disinfect your device.

Motorola does not certify the above cleaning will remove COVID-19 or other foreign substances, however, the cleaning methods are approved for their products.

Download the Motorola Cleaning and Disinfecting Bulletin

Information from the WHO website: Getting your workplace ready for COVID-19

Information from the US CDC website: Coronavirus Disease 2019 (COVID-19)

Earlier today our Governor ordered non-essential businesses in Delaware to close effective Tuesday, 3/24 in order to curb the spread of  COVID-19. The order will remain in effect until May 15th or until the public health threat is eliminated.

Magnum Electronics Classified As Essential Business and Will Remain Open

Magnum Electronics is considered an essential business as shown in the list of essential and non-essential business classification codes. Our intent is to continue to provide technical services and product fulfillment while keeping our employees safe. Precautions are being taken to minimize the risks associated with COVID-19 and we will continue to support public-safety, healthcare, and essential service providers with their communications needs.

We have also implemented several internal policies to help protect our employees and limit the spread of the virus:

• Center for Disease Control and Prevention (CDC) recommendations are followed
• Sanitation efforts in our office and service bays have been increased to help protect our employees
• Employees exhibiting respiratory illness symptoms will be asked to stay home
• Office visits are by appointment only
• For equipment pickup: stay in your vehicle and we will bring it to you
• We will be using digital methods of communication both internally and externally
• Customers meetings are to be conducted via phone or video conference whenever possible
• Work-related travel, equipment pickup, and deliveries have been suspended. Repaired equipment will be shipped
• Social distancing is being practiced wherever possible

Total Customer Satisfaction is our fundamental corporate goal and will continue to do everything we can to provide the best possible service to all of our customers during these exceptionally challenging times.

Stay healthy,

Bill Ridenour, President

Our blog with new updates moved to our new platform. Old posts going back to 2012 remain on this site until no longer relevant.